Engagement
How to engage
I take a small number of projects. This page explains what I work on, how projects are scoped, and what it costs.
What I work on
You bought AI tools and cannot tell if they worked
You are paying for a handful of AI products and have no evidence that any of them changed a number that matters. I define what each tool was meant to improve, instrument it, and give you a measured before-and-after so you can keep what earns its place and drop what doesn't.
Your team does the same task hundreds of times a month
Someone copies data between systems, rebuilds the same report, or handles the same request hundreds of times a month. I build software that does the repeatable part reliably and uses AI only for the judgment calls, so the work runs without a person minding it.
Your systems disagree about basic facts
Your CRM, your billing system, and your spreadsheets each give a different answer to how many customers you have. I trace where the numbers split, decide which source is authoritative, and build the reconciliation so the systems agree and stay that way.
Your CRM has become a graveyard
It is full of stale records, half-filled fields, and deals nobody has touched in months, so no one trusts what it says. I clean and restructure the data, automate the updates that were supposed to be manual, and leave you a system your team will actually keep current.
Customers keep asking the same questions
A large share of your support volume is the same handful of questions your team answers by hand every day. I build a system that answers the repeatable ones accurately from your own documentation and routes the genuinely new ones to a person, tested against real tickets before it goes live.
How it works
- 01
Diagnostic — $950
Before I quote a build, I determine whether there is a project worth doing. I review the systems involved, identify where the current process is failing or unmeasured, define the business result that should change, and deliver a written recommendation. We review it together.
You should leave knowing what is actually wrong, what should change, how success would be measured, and whether paying to build anything makes economic sense. Sometimes the right answer is to keep what you have or stop spending money on it.
The analysis is yours whether or not we work together afterward. If you hire me for the build, the full $950 is credited against the project price.
- 02
Scope
If the diagnostic identifies a project worth doing, I write a fixed scope with defined deliverables, acceptance criteria, and a fixed price. Most engagements are $10,000–$25,000. No hourly billing. If the economics do not justify the project, I will say so.
- 03
Build and hand over
Delivered with documentation and a measured result against criteria we agreed before starting.
What this is not
- Not staff augmentation.
- Not retainers or ongoing management.
- Not hourly consulting.
Availability
I take 3–5 fixed-scope engagements per year and do the work myself. You work directly with me from diagnostic through handoff. I usually respond to new inquiries within a few business days.
Get in touch
If one of the problems above sounds familiar, email me. Include three things: what you are trying to improve, which systems are involved, and what is happening today that should not be. I’ll tell you whether it looks like a fit. If it does, the next step is the $950 diagnostic.
dugan@turnbowanalytics.comNote: I don’t take engagements from defense contractors or organizations with business before the U.S. government.